Track Your Shipment

Your tracking number starts with SWP and was sent to you by email when your shipment was booked. You can also find it in your confirmation SMS or by logging into your customer dashboard.

Location data refreshes automatically every 30 seconds on this page. GPS checkpoints are logged each time your shipment passes through a hub, customs, or a delivery vehicle scan — typically every few hours during transit.

Pending — your booking is confirmed and awaiting pickup. Picked Up — collected from the sender. In Transit — on the way, moving through our network. Out for Delivery — with the local delivery agent. Delivered — successfully handed to the recipient.

Double-check that you've entered the full number exactly as it appears in your confirmation email, including the SWP prefix. New shipments can take up to 2 hours to appear in the system after booking. If it still isn't found after that window, contact our support team.

Yes. Pet relocation shipments use the same SWP tracking number format and show the same real-time GPS map, status timeline, and estimated arrival. They are additionally marked with a "Pet Relocation" badge in the results so you can identify them at a glance.

SMS and email alerts are sent automatically at each major status change — pickup, departure, arrival at hub, out for delivery, and delivered. To update your notification preferences, log in to your customer dashboard and visit the Notifications settings.

Delays can occur due to customs clearance, weather, or local carrier conditions. The estimated delivery date on your tracking page is updated in real time as conditions change. If your shipment has had no movement for more than 48 hours, please contact our support team so we can investigate.